10 Things This Real Estate Consumer Wants

1. E-mails and phone calls returned the same day or at least within 24 hours.
2. Agents who ask qualifying questions in the first telephone call that indicate they are interested in learning more about her needs.
3. Agents who check the MLS for new listings daily.
4. A complete packet of information about properties under consideration, such as the listing sheet, tax record, applicable zoning designations, existence of easements or covenants and known property conditions - all presented early in the transaction, not at contract signing.
5. Agents who follow up, who don't give up after one phone call, who keep track of you and what you need, even when your needs change.
6. Agents who are skilled at countering objections, who can point clients in the right direction, who freely share the benefits of their experiences. It's part of helping clients decide.
7. Agents and brokers who participate in their industry, continually increasing their knowledge and skills.
8. Two phone calls a year and three postcards.
9. Surprise me - in a good way - by exceeding my expectations.
10. Agents and managers who remember every day, in every transaction: When representing a buyer, seller, landlord, tenant, or other client as an agent, Realtors pledge themselves to protect and promote the interests of their client - The first sentence of the NAR Code of Ethics.